Delete your account and data

1. How to request deletion

1. Send a message from the email linked to your account to mail@rassmi.com with the subject “Account deletion request”.
2. Mention your account type (seller or agent) and your store name if you have one.
3. We verify your identity and confirm we received the request.
4. We complete the deletion within 30 days and let you know when it is done.

If you have an account, you can also open a support ticket from your dashboard.

2. What we delete

• Account data: name, email, phone, photo.
• The agent’s professional profile and CCP account details.
• Connection tokens for stores, Google Sheets and delivery companies.
• Facebook or Google sign-in data linked to your account.
• Your stores, their orders and their customers’ data, if you are a store owner.

3. What we may keep

We keep financial records (wallet movements, commissions and withdrawals) for as long as the law requires, separated from your identity as far as possible. If you are an agent, the orders you worked on remain the store’s property, with your personal data removed or masked.

4. Before you delete

Deletion is permanent. Export the data you need, withdraw your wallet balance if it can be withdrawn, and cancel your active contracts.