An order nobody confirmed
- The order arrives from the store page
- It is packed and handed to the courier
- The customer doesn’t answer or changes their mind
- The parcel comes back and you pay the fees
Confirm every order by phone before you ship it
Rassmi connects your store with independent confirmation agents who call each customer and check the order and address before anything is packed. You only pay an agent’s commission for orders confirmed by a real call.
- Free sign-up
- No monthly subscription
- 90+ delivery companies
Works with your store and the delivery company you already use
Order sources
- Shopify
- YouCan
- Lightfunnels
- Google Sheets
- CSV file
- API & webhooks
90+ Algerian delivery companies, including
- Yalidine
- ZR Express
- Maystro Delivery
- Noest Express
- Ecotrack
- Procolis
- GuepEx Express
- Zimou Express
The problem
With cash on delivery, the customer pays at the door… or never pays at all
Cash on delivery (COD) means the customer pays for the order in cash to the courier when it arrives. It is the dominant way to pay for online purchases in Algeria.
A returned order is an order that was shipped and then refused by the customer, or the customer never answered the courier, so it goes back to the store. The seller loses the shipping and return fees, and the product is stuck for days.
An order an agent confirmed
- The order enters the call queue
- The agent calls and checks every detail
- Non-serious orders are cancelled before packing
- Only confirmed orders are shipped
How much do returns cost you?
These numbers are an example: change them to match your store.
75 parcels come back every month
37,500 DZD lost every month to returns
450,000 DZD per year
Every point you cut from your return rate saves 1,500 DZD per month
The market in numbers
Why Algerian sellers need phone confirmation
Customers order from their phones and pay cash at the door. A call is the fastest way to check they are serious before you ship.
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~90%
of online transactions in Algeria are paid in cash on delivery
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37.8M
internet users in Algeria, 79.5% of the population (end of 2025)
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27.5M
social media user identities, where most stores sell (October 2025)
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55.6M
active mobile connections, 117% of the population: every customer is one call away
Public figures about the Algerian market, quoted from their sources. They are not Rassmi platform numbers.
How it works
Four steps from new order to confirmed parcel
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01
Create your store and bring your orders
Connect Shopify, YouCan or Lightfunnels, sync Google Sheets, or import a CSV file. New orders land in the call queue automatically.
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02
Pick your agents and agree on a commission
Browse agent profiles and confirmation rates, negotiate in the chat, then sign a contract: a commission per confirmation, per delivery or both, plus a weekly or monthly base salary if you want.
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03
The agent calls and confirms
The agent calls the customer with the Rassmi app on their phone. An order only becomes “Confirmed” after a call that was answered.
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04
Ship serious orders only
Send confirmed orders to your delivery company in one click and follow them until delivery. The agent’s commission is debited from your wallet as the contract says.
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01
Create your professional profile
Sign up as a confirmation agent and describe your experience and skills. Your profile goes live once the Rassmi team has reviewed it.
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02
Negotiate with stores
Reach out to stores or receive their invitations, and agree on the commission type and amount in a contract that is clear for both sides.
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03
Call from an organised queue
Install the agent app on an Android phone and start each call in one click from your browser. The call, its duration and its outcome are logged automatically.
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04
Earn and withdraw
Commissions land in your wallet after the platform fee, and you can withdraw to your CCP account once you reach the minimum. Withdrawal requests are processed at the end of each month.
Why Rassmi
Everything you need to confirm thousands of orders, in one place
Confirmation backed by a real call
The agent app logs every call: time, duration and whether it was answered. An order can’t be marked “Confirmed” without an answered call.
You pay for results
No subscription and no platform fee for sellers. The agent’s commission is debited at confirmation or delivery, as the contract says.
Agents with real numbers
Every agent profile shows their confirmation rate and reviews from the stores they worked with, so you choose with facts.
90+ delivery companies
Send confirmed orders to your courier, and the order status updates from the tracking number with no copy-pasting.
Your team, with clear permissions
Add assistants and choose what each one sees: orders, inventory, customers, or everything.
API & webhooks
Connect your systems through a documented REST API and get notified on every order status change.
A real-time dashboard
Confirmation rate, delivery rate and revenue update live, with instant notifications on your phone.
A wallet with a clear history
Every top-up, withdrawal and commission is itemised: amount, fee and net.
The agent app
The phone calls, the platform keeps the record
An Android app links the agent’s browser to their phone. The agent clicks “Call” in the queue, the phone places the call, and its duration and outcome flow back to the order automatically.
- One-click calling from the browser
- Call outcome updates on its own: answered, busy, no answer
- Runs in the background, light on battery and data
- Required to confirm orders, so every confirmation can be checked
Who is it for?
Two sides, one goal: a parcel that is delivered and paid for
Leave the calls to people who are good at them, and focus on selling
- No hiring and no fixed salaries, unless you want them
- You set the commission and the contract type
- You follow every order and every agent in real time
Work from home with real Algerian stores
- A ready call queue from day one
- A commission added to your wallet after every confirmation
- Platform fees that drop as you confirm more
Our commitments
Clear rules for sellers and agents
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No confirmation without a call
The “Confirmed” status stays locked until the agent app has logged an answered call.
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No debit outside the contract
Every debit from your wallet is tied to an order and a contract you can see in your history. No hidden fees.
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Base salaries are secured
When a contract includes a base salary, it is set aside from the seller’s wallet in advance and released to the agent at the end of the week or month.
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An Algerian support team
We follow support tickets and disputes between stores and agents, in Arabic and French.
FAQ
Questions sellers and agents ask
What is Rassmi?
Rassmi is an Algerian platform that connects cash-on-delivery stores with independent agents who confirm orders by phone before they ship. The seller brings the orders, the agent calls the customer, and an order is only confirmed after an answered call.
How much does Rassmi cost a seller?
Sign-up is free, with no subscription and no platform fee for sellers. Sellers only pay the agent the commission agreed in the contract, debited from their wallet at confirmation or delivery.
How does a confirmation agent earn money?
Agents earn the agreed commission for each order they confirm or that gets delivered, and their contract can include a weekly or monthly base salary. The platform keeps 12%, then 10%, then 8% of the commission as their monthly confirmations grow, and a flat 5% of a base salary.
How do I know the agent really called the customer?
Agents call through the Rassmi Android app, which logs the time, duration and outcome of each call. An agent can’t mark an order “Confirmed” without an answered call.
Where do the orders come from?
From Shopify, YouCan or Lightfunnels through a direct connection, from Google Sheets, from a CSV file, or from your own system through the API.
Does Rassmi deliver the parcels?
No. Rassmi sends confirmed orders to your delivery company, among 90+ supported Algerian couriers, and tracks their status. The delivery itself is done by the courier.
How do I top up my wallet or withdraw my earnings?
Sellers top up online with an Edahabia or CIB card. Agents request a withdrawal to their CCP account from 3,000 DZD, and withdrawal requests are processed at the end of each month.
Who can see my customers’ data?
An agent only sees orders from stores they have an active contract with, and each member of your team has the permissions you choose. You can also protect your account with two-factor authentication.
Ready to ship confirmed orders only?
Create your account in two minutes, connect your store or import your orders, and pick your agents. No subscription, no bank card.